Returns and Refunds
Returns and refunds
In order to place a return please contact us and we will be able to arrange this for you. Please contact us via phone or use our Live Chat service. Our contact telephone number is 0333 600 1111.
In order to place a return please contact us and we will be able to arrange this for you. Please contact us via Live Chat service.
It’s easy to return an item to us. Unless faulty or not as described, returned items must:
- Be returned to us within 30 days of receipt. We will not accept the return after this time has elapsed.
- Be unworn, unaltered and unwashed and in resalable condition.
- Not be embroidered, bespoke or customised.
If you want to order a replacement garment in the meantime, just go ahead and place another order in the usual way.
Receiving your refund
When we receive your returned package, along with the completed Returns Form, we’ll arrange your refund. We’ll do this as promptly as possible and usually within 10 working days of receipt of your package.
Should you need any further help, please contact us via email or use our Live Chat service, quoting your Account Number and Order Reference.
Frequently asked questions
WHEN AND HOW WILL I GET A REFUND?
You’ll usually get your refund within 10 working days of our receipt of your package. We will either credit the card that you used to make payment for your item, or we’ll credit your Alexandra account.
DO YOU COVER THE POSTAGE FEE FOR RETURNED ITEMS?
If the returned items are faulty, substituted or not as described, we will cover the postage costs. If the items are just unwanted, we’ll refund the cost of the items, but not the postage costs. Please contact us via email or use our Live Chat service.